Returns & Exchanges
At OPPO, we stand by the quality of our innovative electronics and offer a 15-day hassle-free return policy for devices in original condition. Whether you have changed your mind or need a replacement, our streamlined process ensures a quick resolution for your peace of mind.
Initiate Your Request
Log into your OPPO account, navigate to your order history, and select 'Return Request' for the specific device you wish to send back.
Secure Packaging
Place the product in its original packaging including all accessories, manuals, and promotional gifts to ensure a full refund eligibility.
Print and Attach Label
Download the prepaid shipping label provided in your confirmation email and securely attach it to the outside of your return parcel.
Inspection and Refund
Once our service center receives and inspects your device for quality compliance, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing